Rightmove Survey Part 2

Rightmove carried out a recent survey of 376 active movers and their attitudes towards removal companies.
 
The Remover Wish List
Rightmove asked their customers "What are the top 5 most important things you would look for in a Removal Company?"
The most important things looked for:

• Professionalism of staff - 74.7%
• Insurance for my possessions - 60.4%
• Good reviews from previous customers - 59.6%
• Speedy response to enquiries - 55.1%
• Friendliness of staff - 44.7%
• Good instincts about the firm - 34.6%
• Long trading history - 26.1%
• Quality of vehicles - 23.7%
• Trade body membership - 23.7%
• A small/independent firm - 18.6%
• Closeness of depot to my property - 13.6%
• Something else - 11.7%
• Storage facilities - 10.4%
• Quality of presentation materials - 6.1%

They were also asked what would make them choose between two similarly priced, available firms. The results were:

• Professionalism of staff, friendliness of staff, speedy responses, insurance cover and good reviews being the most important.

 
Source R & S Magazine