The Remover Wish List
Rightmove asked their customers "What are the top 5 most important things you would look for in a Removal Company?"
The most important things looked for:
- Professionalism of staff - 74.7%
- Insurance for my possessions - 60.4%
- Good reviews from previous customers - 59.6%
- Speedy response to enquiries - 55.1%
- Friendliness of staff - 44.7%
- Good instincts about the firm - 34.6%
- Long trading history - 26.1%
- Quality of vehicles - 23.7%
- Trade body membership - 23.7%
- A small/independent firm - 18.6%
- Closeness of depot to my property - 13.6%
- Something else - 11.7%
- Storage facilities - 10.4%
- Quality of presentation materials - 6.1%
- Professionalism of staff, friendliness of staff, speedy responses, insurance cover and good reviews being the most important.
Source R & S Magazine